Customer first, DRC Machinery always responsible for customers!
DRC Machinery Russia sales service maintenance line
Today, enterprises need to rely on the strength of technology and product quality to gain competitive advantage. After-sales service is also an important link. Products and services have already participated in the market competition as a whole. For customers, it is important to have good products, and how to use them well during use is even more important.
Recently, our boss Alice and engineer Yang Gong went to the factory of major Russian customers for a 10-day sales service.
Customer first, always responsible for the customer
一.the establishment of Rongcheng, we have been customer first, adhere to the "safe, fast and efficient" after-sales service tenet, and the service concept of "safety first, sunshine service, and continuous improvement of customer satisfaction" to solve all after-sales service for customers. Guarantee the problem.
1 On-site and customer communication equipment problems, engineers personally check the equipment
Through communication, we better know the problems of the equipment and solve the problems of the equipment! Really altruistic and considerate for customers, can truly win the trust and dependence of customers!
2 Engineers bring their own tools and materials, and solve problems such as maintenance on site.
Based on the principle of quality-oriented and service-oriented, we will achieve real good deeds, self-interest, and customers.
3 Face the customer's questions, give professional answers and solutions on site